We will be the mediator so you can request and receive your records through our simple and secure online portal or we can provide them by fax or mail (DVD or paper format), as needed.
We are available to eliminate unnecessary wait times by requesting and receiving medical images through our secure online portal. We coordinate with the record custodians who upload the images to our HIPAA-compliant database or by CD format.
We will work with you to establish comprehensive document archiving services by managing the archive life cycle of your records from digitization and storing, through to destruction. Outsourcing your physical document management will allow you to save time and space and increase efficiency, while remaining completely secure.
The destruction of the records is done when their legal period of retention has expired or when confidential records need to be shredded. We offer Micro-Shredding upon request and in correlation to storage services.
At Dominion Records Retrieval and Management (DRRM), our clients trust us with their individual customers’ personal information. We understand the importance of keeping their information confidential, and we take our obligation very seriously. We do not disclose personal health information to a third party without our client’s written consent. We protect confidential information in accordance to data privacy and information security laws.
Collection, Disclosure, and Retention of Personal Information
DRRM discloses personal information we receive from our clients for the purpose of retrieving medical records from medical service facilities or their designated service providers. This personal information may include name, address, email address, date of birth, social security numbers, and other identifier such as insurance policy or claim ID.
We retrieve medical information from medical service facilities and/or their designated service providers. This may include protected health information such as medical conditions, prognosis, diagnosis, treatment, prescriptions, drug or medical history, treatment received, drug history, drug interactions, medical test data, lab results, radiology results, or any other type of medical information.
Our use and disclosure of the information may be subject to the requirements of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations.
DRRM will not use or disclose your personal information other than for the purposes for which it was collected unless we receive your consent or unless we are required or permitted to by law. The content of the files that you store on our site or affiliate’s site is encrypted. When providing information in response to a legal inquiry or order, we will verify its validity and disclose only the information that is legally required.
DRRM will make reasonable efforts, within the bounds of the law, to notify you should your personal information be subject to disclosure.
DRRM will keep your personal information only for as long as it needs to for the purposes identified above, as required by law, or as necessary to resolve any disputes you may have concerning our services. DRRM will follow internally guidelines in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to such information.
Protecting Information and Data Privacy
DRRM maintains various safeguards to ensure the privacy of our clients’ information. We have developed and continue to maintain security policies and controls to ensure proper handling of confidential information, protecting information from unauthorized access and inappropriate disclosure.
DRRM does not sell private information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
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